Terms and Conditions
FLEXIBILITY, CANCELLATIONS & REFUNDS
Booking your preferred date
All bookings are subject to the availability of chefs. We will always try our best to give you your first choice of date, but cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice. A surcharge may be applicable on bank and public holidays. This will be discussed with you if you request such a date.
Booking your preferred date will only be secured once payment has been received and funds cleared; please note that paying by cheque takes at least 4 days to clear.
Cancelling your booking, changing the date or changing the location
Once you have booked a date for your Cooks At Home service, if you need to re-schedule or cancel, we will always do our best to help. If you confirm your cancellation at least 14 days before the date booked, you will receive a full refund, minus a 10% of the invoiced amount administration charge.
If you request a change of date or location at least 10 days before the date you originally booked, we will endeavour to meet your new requirements, subject to the availability of the chef. There is a £20 administration charge for this change.
We regret that we cannot offer any refund if you cancel less than 14 days in advance of the booked appointment. In some instances, we may be able to change the date (as long as the date, time, menu and number of people remain the same), subject to the availability of the chef, but this is not guaranteed. You may wish to consider taking out suitable insurance to cover cancellations beyond your control.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and arrange a different chef, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.
Changing the number of people attending an event, cooking lesson or dinner party
On booking, we will ask how many people will be attending the event, cooking lesson or dinner party.
If you would like to reduce the number of guests attending your event, please notify us at least 7 days in advance. We regret that we are unable to offer any refund.
If you would like to increase the number of guests attending your event, as long as you notify us more than 7 days in advance of your appointment, we will arrange for enough ingredients to cover this. There will be an additional charge per person which will be discussed with you and which must be paid in full at least 5 days in advance of the appointment.
There is no additional charge for increasing the number of people attending a cooking lesson from 1 to 2 or 3, but you must notify us at least 5 days in advance so that the chef can make the necessary arrangements. We cannot guarantee that we will accommodate more than 3 people in a cooking lesson.
We regret that we are unable to accept increases to the number of people attending a cooking lesson or dinner party with less than 5 days notice.
Please choose your order carefully and ensure you have read, asked any relevant questions regarding taste, texture or ingredients and understood the description of the dishes carefully. While Cooks At Home makes every effort to describe all dishes accurately not every single ingredient can be listed. You can request full description of proposed ingredients in each dish prior to ordering, please do so by email. By confirming your order you acknowledge that you have read and accepted the description and concluding information concerning the dishes and accept responsibility for choosing the goods ordered.
While Cooks At Home makes every effort to prepare food to your personal tastes, Cooks At Home cannot be held responsible of any goods that are not to your liking and such goods cannot be returned, swapped for alternative dishes or costs refunded. Cooks At Home makes no warranties to the accuracy of taste and cannot be held responsible for flavour of fresh ingredients or any subsequent cooked food.
By confirming your order you acknowledge and accept that your food is made specifically for you from fresh ingredients and other ingredients and therefore cannot be reproduced to exact flavour, colour, texture, taste or quantity and thus variations of these factors will occur in home cooked food. Food cannot be returned, swapped for alternative dishes or costs refunded.
Cooks At Home cannot be responsible if any ingredients are unavailable due to circumstances beyond Cooks At Home’s reasonable control. If an ingredient is unavailable Cooks at Home reserves the right to substitute to a comparable and suitable ingredient. If you do not wish for substitutes to be made please state this at the initial consultation, please note that if you choose not to have substituted ingredients and an ingredient is unavailable that dish cannot be made and no refund for service will be given.
Cooks At Home chefs are not nutritionists, dieticians or medical doctors of any kind. They do not provide medical or nutrition advice. By entering into this agreement with Cooks At Home, you acknowledge and accept that Cooks At Home have advised you of these facts and if you have any medical, nutritional or dietary questions regarding Cooks At Home’s food you are to seek advice from qualified medical doctors and nutritionists. In addition, you acknowledge and accept that Cooks At Home does not make any warranties for any weight loss, medical or any other dietary programs.
Before Cooks At Home prepares food for you a client consultation will be carried out to assess food preference, dietary requirements, allergies and kitchen equipment available. It is you, the clients responsibility to provide accurate, complete and updated information as required to provide food to your and your family’s tastes and requirements. Cooks At Home does not accept any responsibility or makes any warranties for clients not disclosing any valid information.
In the highly unlikely event that the food is unfit for consumption by fault of Cooks At Home the client must inform Cooks At Home in writing immediately. The food declared by client unfit for consumption can be returned to Cooks At Home and tested by multiple experts and if found to be unfit for consumption the cost of ingredients of the spoiled food will be refunded at the discretion of Cooks At Home. Cooks At Home will not refund the cost of any food returned to be tested that is deemed not to be spoiled.
Drinks are not included in any Cooks At Home service unless specified by Cooks At Home. Occasionally we may be able to source drinks for you. Please contact us to discuss this prior to booking.
Waiting staff will only serve food and are unable to serve your drinks. Drinks waiters can be arranged for an additional charge.
All bookings must be fully paid for in advance. This is usually done via direct bank transfer/ online banking; all details required for this are shown at the bottom of your invoice. We also take payment by cheque, made payable to Miss Kelly Bajic. Please contact us if you would like to pay in this way.
Tips/gratuities are not included in the cost of Cooks At Home services and are left to your discretion; if you would like to show your appreciation of your Chef and their work please feel free to do so to them directly.
We hold public liability insurance which covers you for personal injury and damage to your property for up to a value of £1 million. We also hold product liability insurance up to a value of £1 million.
You are expected to listen to all instructions given by the chef and take all reasonable care in the kitchen in order to prevent accidents from occurring. You must wear suitable clothing and footwear (flat shoes with covered toes) for cooking lessons. We will not be responsible for any damage to your clothing or footwear.
For your safety, please inform us in advance of the lesson if you have any dietary requirements, are pregnant, have diabetes, epilepsy or an allergy to something, or if you think there is something else that the chef should be aware of.
YOUR RESPONSIBILITIES TO THE CHEF
Before the chef’s arrival your kitchen should be clean and tidy with clear work surface to a reasonable degree. On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. You should show the chef what equipment may be used for the cooking lesson or dinner party, including pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary), removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the cooking lesson or dinner party.
We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens our team will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings will be issued against you.
If you choose an outdoor location for your cooking lesson or dinner party, appropriate cooking facilities must be available. Please ensure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule events due to adverse weather.
You must be 18 years of age or older to participate in a cooking lesson.
KITCHEN EQUIPMENT REQUIREMENTS
You must have at least a minimum level of equipment in your kitchen. We will check what equipment you have on booking and discuss any potential issues.
OTHER TERMS AND CONDITIONS
Nothing in these Terms and Conditions shall exclude the liability of Cooks At Home for personal injury or death caused by its negligence.
By means of your order and/or registration to our mailing list, you are agreeing with these General Business Terms and Conditions. Cooks At Home reserves the right to amend these Terms and Conditions from time to time without notice.
Cooks At Home in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. Cooks At Home reserves the right to add, delete or change fees or charges at any time upon notice as provided in this Contract.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.